If you’ve purchased an item on Roblox and want your Robux back, the process is not as simple as clicking a “refund” button. Roblox’s official policy states that all sales are final.
However, you can request a refund from support if an item you bought is broken, faulty, or has been removed from the platform by moderators. This guide will show you the only way to request a refund.
Roblox’s Official Refund Policy
It is important to understand that Roblox does not offer refunds for items you simply regret buying. A refund is not guaranteed and is handled by the support team on a case-by-case basis. You have a much better chance if your request is for one of these reasons:
- The item was faulty or did not work as advertised.
- The item was removed from your inventory by Roblox moderators (e.g., for being an asset that violated rules).
- You were charged for a purchase you did not make (a fraudulent charge).
How To Request a Refund In Roblox
There is no refund option in your inventory. You must contact Roblox Support by filling out a form.
Step 1: Visit the Roblox Support Page
Open your web browser and go to the official Roblox Support page. Make sure you are logged in to your account.
Step 2: Fill in Your Contact Information
Fill in your username and email address. If you are under 13, use your parent’s email address.
Step 3: Select the Correct Issue Details
This is the most important part. Use the dropdown menus to select the following:
- Device: Select the device you used to make the purchase.
- Type of help category: Select Robux or Purchases Using Robux.
- Select a sub-category: Choose Item Not Received or Website Item.
Step 4: Describe the Issue Clearly
In the “Description of issue” box, you must be polite and provide clear details. Do not just say “I want a refund.”
You MUST include:
- The Item’s Full Name: e.g., “Ripped Skater Pants”
- The Item’s URL: (Go to your Inventory, click the item, and copy the URL from your browser’s address bar).
- The Reason: Be specific. “I purchased this item, and it is broken and does not display on my avatar.” or “This item was deleted by Roblox after I bought it, and I would like my Robux returned.”
Step 5: Submit the form
Click the Submit button. Roblox support will respond to your email, so check it regularly. This process may take several days.
How to Avoid Needing a Refund
The best way to save your Robux is to be sure before you buy. Roblox provides a “Try On” feature for most clothing and accessories in the Marketplace.
Before you click “Buy,” always use the “Try On” button to see how the item looks on your avatar in 3D. This will help you avoid buying something you end up disliking.
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