When Disney Plus fails to cast to your Chromecast, the problem is almost always a simple network error or a software glitch.
In this article, you will learn the step-by-step solutions to fix this issue, starting with the most common problems first.
Why Is My Disney Plus On Chromecast Not Working?
The most common reasons for casting to fail are:
- Different Wi-Fi Networks: Your phone and Chromecast must be on the exact same Wi-Fi network. If one is on a 5G network and the other is on a 2.4G network, they cannot see each other.
- Network Glitch: Your router, phone, or Chromecast has a temporary error that requires a restart.
- App or Server Issue: The Disney+ app needs to be updated, or the Disney+ servers are currently down.
How To Fix Disney Plus Not Working On Chromecast
Fix 1: Check Your Wi-Fi Network
This is the most common fix. On your phone, go to Wi-Fi settings and check the network name (e.g., “MyHome_5G”). On your TV, go to the Chromecast network settings and ensure it is connected to the exact same network name. If they are different, connect one device to the other’s network.
Fix 2: Reboot Your Devices
Rebooting clears temporary glitches. Follow this order:
- Turn off the phone or laptop you are casting from, then turn it back on.
- Unplug your Chromecast or TV from the power outlet. Wait 60 seconds, then plug it back in.
- Unplug your Wi-Fi router. Wait 60 seconds, then plug it back in. Wait 2-3 minutes for it to reconnect to the internet.
After everything is back on, try casting again.
Fix 3: Check Disney Plus Server Status
The problem may not be you. Visit a third-party site like Downdetector.com to see if other users are reporting a Disney+ outage. If so, you must wait for Disney’s team to fix it.
Fix 4: Clear the Disney Plus App Cache
Corrupted temporary files can cause issues. You must clear the cache on the device receiving the cast (your TV or Chromecast).
On a Chromecast with Google TV (or most Smart TVs): Go to Settings > Apps > See all apps > Disney+. Select “Clear cache.” Do not select “Clear data” unless you want to log out.
Fix 5: Update Your Apps
An outdated app version can cause incompatibility.
- On your phone: Go to the Google Play Store or Apple App Store, search for “Disney+”, and tap “Update” if it is available.
- On your Chromecast: Updates are automatic. Rebooting your Chromecast (Fix 2) will force it to install any updates it has already downloaded.
Fix 6: Sign-out and Sign-in
This will reset your account’s connection to the Disney+ servers.
Android & iOS: Open the Disney Plus app > Tap your Avatar (bottom right) > Tap Log Out. Close the app, re-open it, and sign back in.
Fix 7: Contact technical staff
If none of these steps work, contact the Disney+ Help Center for technical support.
Conclusion
When Disney Plus won’t cast to Chromecast, the problem is usually a simple network error. Before trying complex steps, always make sure your phone and Chromecast are on the exact same Wi-Fi network and try rebooting your devices.
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